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hear from you.
Questions about the library, a CEU certificate, or bringing Care Concierge to your team
— we read every message and reply within two business days.
HOW CAN WE HELP?
For Individual Members
Personal inquiries
Questions about a course, your membership, certificates, or anything day-to-day. Shawn or a team member will reply directly.
For individual members
Organizations & licensing
Hospitals, agencies, and educators interested in bulk access, group seats, custom CEU programs, or speaking.
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Reach us directly
Member support — [email protected]
Organizations — [email protected]
Press — [email protected]
Currently replying within 6 hours
Response Times & Support Hours
Current Support Status: Currently replying within 6 hours.
Weekdays: Mon–Fri, 9:00 AM – 8:00 PM ET (Replies within 24 hours)
Weekends & Holidays: Replies sent by the next business day
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